ITIT Helpdesk
Support IT Helpdesk — ITIL Helpdesk Only Edition
Demo workspace — a fictional company with sample data. It resets every night at 2:00 IST; email, uploads and integrations are switched off.
Demo accounts
Every account uses the password TryTheDemo-2026.
Pick a role to fill in the form, then press Sign in.
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Everything: approve changes at CAB and catalog requests, every register, report and setting.
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Runs the desk: tickets, every ITIL register, SLA and automation rules; reads the catalog, the knowledge base and the mailbox settings.
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Service desk: the ticket queue with SLA timers, incidents, service requests, canned replies and live chat.
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A second agent, to assign tickets to and hand work over between two people.
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Read-only across every register, plus the audit log.
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Dashboards, the report library and the report studio; read-only everywhere else.
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A line manager: approves catalog requests in My Approvals (two are waiting) and can approve changes.
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An employee: raise tickets, order from the catalog, follow their own requests and rate resolved tickets.
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