Support IT Helpdesk

Changelog

Every release, newest first. This page is generated from the same release notes the product shows inside the app, so it cannot fall out of step with what actually shipped.

We ship small and often. A release that changes something you rely on is announced by email to account owners at least 30 days beforehand; everything else appears here on the day it goes out. If a change breaks something for you, tell us at support@supportit.in and we will treat it as a bug rather than a preference.

3.6.0 SLA matrix, time spent on tickets, account invites and accounts limited to one company Current

3.5.7 What's new on the home page, and release dates in the changelog

3.5.6 Fixes from an attacker-angle review of billing, sign-in, access and intake

3.5.5 Security and reliability fixes from a full audit

3.5.4 Peripherals sorted on arrival, and single sign-on kept to the plans that include it

3.5.3 See it in action: a walkthrough video and real screenshots

3.5.2 Permissions tidied up, and two reports retired

3.5.1 A full audit of every page and flow, and the fixes it found

3.5.0 Built for IT only, with a public demo workspace

3.4.0 Plans that are enforced as sold, and the security and data controls the policies promise

3.3.0 On its own domain: website, billing and content on top of core 3.2.0

3.2.0 The SaaS distribution, brought up to date again

3.1.0 The SaaS distribution, brought up to date

3.0.0 SaaS distribution: multi-tenant signup, plans, suspension, platform console, billing webhook

2.108.0 The menu holds work, Settings holds configuration

2.107.2 The 403 was Cloudflare, and the installer now says so

2.107.1 An em dash stopped the pilot install dead

2.107.0 It ran, and it never said whether it worked

2.106.0 The laptop tells us before the person has to

2.105.0 Five words anybody can read off the slide

2.104.0 The whole outstanding list, with the age of each machine

2.103.0 Every joiner and every leaver, not the first few

2.102.0 The list is the point of the table

2.101.1 A machine created and handed back in the same fortnight

2.101.0 An automated notice is not a request

2.100.0 A hundred and thirty machines nobody was asking for

2.99.0 The asset sheet, read on request, applied only when you say so

2.98.0 The joiner mail said everything, and the case showed almost none of it

2.97.0 Rental invoices checked against an agreed rate card

2.96.0 The exit mails that were being thrown away

2.95.0 Typing a code is not proof that it is you

2.94.0 A box you cannot fill in is not a control

2.93.0 A name you typed is not proof that it is you

2.92.0 Somebody has now tried to break it

2.91.0 The weekly deck's written slides are editable

2.64.0 Abuse hardening for the public entry points

2.63.0 Who cannot use self-service recovery (JL5 / JL6)

2.62.0 Exit mails identified by employee code

2.60.0 Exit cases no longer opened against the wrong person

2.59.0 Closed and cancelled tickets no longer count as SLA breaches

Showing the most recent 40 of 139 releases. The full history is available inside the product at /version.

Want to know what is coming next?

The roadmap says what we are building, what is next, and what we have decided not to build.

See the roadmap