Support IT Helpdesk

Knowledge Base

Published self-service guidance from Support IT Helpdesk organizations.

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Enrol in 2FA

Open your approved account security settings, choose two-step verification, then follow the on-screen enrolment steps.

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How to raise an HR request

Use the request form and choose the HR queue. Confidential requests are visible only to authorized HR users.

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How to raise an IT request

Use the request form, choose the IT queue, describe the issue, and attach a screenshot when useful.

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Use an authenticator app

Install an organization-approved authenticator app, scan the QR code shown by the service, and securely store recovery codes.