Cloud helpdesk · your data is isolated and encrypted
One shared inbox for every IT & HR request.
Email, WhatsApp and live chat all land as tickets in one queue. SLAs track themselves, an AI concierge answers from your own knowledge base, and nothing gets missed in a shared mailbox again.
Free plan available forever · upgrade only when you outgrow it · cancel anytime
Nothing to install · sign up and your helpdesk is ready in minutes
Email threading that works · no duplicate tickets from reply chains
AI grounded in your KB · escalates to a human instead of guessing
Multi-tenant from day one · every company's data is isolated
Everything a small IT & HR team actually needs
No enterprise sprawl, no per-seat surprise fees for basic ticketing.
Shared inbox, queue by queue
New, Mine, Unassigned, IT, HR, Support and General — one simple view instead of five spreadsheets and a shared mailbox.
Email & WhatsApp intake
Incoming email and WhatsApp messages become tickets automatically, with reply threads that stay correctly linked — no duplicates.
SLAs & automation
First-response and resolution timers per priority, with automation rules that reassign, notify or escalate before you'd have noticed.
ISA, your AI concierge
Answers only from your own knowledge base, and hands off to a human the moment it isn't sure — it never invents a fix.
Knowledge base built in
Public articles for requesters, internal walkthroughs for agents, and ISA drafts new articles straight from resolved tickets.
Reports that mean something
SLA compliance, queue load and agent workload at a glance, plus a daily digest so nothing quietly slips through.
Set up in three steps
Connect your inbox
Point your support mailbox at us and add your WhatsApp Business number — both start turning into tickets immediately.
Invite your team
Add agents to IT, HR, Support or General queues with the right permissions — each one only sees what they're meant to.
Let SLAs & ISA do the rest
Automation keeps tickets moving, ISA fields the repetitive questions, and your team focuses on the ones that need a human.
Your data is isolated, not just backed up.
We host and maintain Support IT Helpdesk for you — no server to patch, no backups to remember. What we don't do is mix your data with anyone else's: every company's tickets, requesters and settings are kept isolated at the database level, and sensitive credentials like billing details, WhatsApp tokens and AI provider keys are stored encrypted, never in plain text.
- Every company's data is isolated by design, table by table
- Encrypted storage for billing, WhatsApp and AI credentials
- CSRF protection, prepared statements and audit logging throughout
Also from Support IT Ventures
Also tracking IT assets? Want an ITIL-aligned workflow?
SupportCentral is our sibling product — one desk for every ticket, asset and request, built for IT teams and MSPs that need asset registers and ITIL-style process on top of ticketing.
Explore SupportCentral →From the guides
Practical reading on running a small IT & HR helpdesk.
Buying guide
Cloud vs Self-Hosted Helpdesk Software: Which Should a Small Team Choose?
A balanced look at cloud versus self-hosted helpdesk tools — setup effort, maintenance, cost, and who each option actually suits.
IT operations
IT vs HR Helpdesk: Do Small Businesses Need Separate Queues?
When it makes sense to split IT and HR into separate helpdesk queues, and how to handle confidentiality without running two separate tools.
Knowledge management
Building an Internal Knowledge Base: A Practical Guide for SMBs
How to start a knowledge base that actually gets used — what to write first, how to keep it accurate, and how it plugs into ticket deflection.
Stop running your helpdesk out of a shared inbox.
Set up your free helpdesk in a few minutes — no credit card, no sales call.
Start free