Cloud helpdesk · your data isolated per company
One shared inbox for every IT & HR request.
Stop running support out of a mailbox nobody owns. Requests become tracked tickets in the right queue, SLAs run themselves, and your team can see what is waiting without asking each other.
Free Starter plan · upgrade only when you outgrow it · cancel anytime
Nothing to install · hosted, patched and backed up by us
Set up in an afternoon · not a six-month rollout
Isolated per company · your data separated at the database
IT and HR desks · one system, separate queues and visibility
Everything a small support team actually needs
Every feature below ships today — no roadmap items on this page.
Shared inbox, real queues
New, Mine, Unassigned, IT and HR — one view of what is waiting, so nothing sits unowned in a mailbox for three days.
Self-service portal
Your people raise and track requests without an account, and see the status themselves instead of emailing for an update.
Knowledge base
Public articles for requesters and internal guidance for agents, so the same answer is not retyped every week.
Live chat assistant
Answers from your own knowledge base and hands off to a human the moment it is not sure — it never invents a fix.
SLAs that respect your hours
Response and resolution targets by priority, counted against your working day and paused while you are waiting on the requester.
Service catalog & approvals
Publish what people can request, each item with the questions to ask upfront and the right approver attached.
Live in three steps
Create your workspace
Sign up and your desk arrives with roles, SLAs, categories and reply templates already set up.
Invite the team
Add agents to the IT or HR queue with the right permissions — each one sees only what they should.
Point your intake at it
Connect your support mailbox and share the portal link, and requests start arriving as tracked tickets.
Straightforward pricing
Priced per company, not per seat surprise. Start free and upgrade when you outgrow it.
From the guides
Practical reading on running a small support desk.
Service management
Building a Service Catalog Your Staff Will Actually Use
How to turn "email IT and hope" into a published list of things people can request, each with the right approval and fulfilment path.
Service management
How to Design Service Desk SLAs That Actually Hold Up
Setting response and resolution targets by priority, why business hours matter, and how to avoid SLAs your team quietly games.
ITIL practices
Incident vs Problem vs Change: What the Difference Actually Means
The three ITIL records small IT teams confuse most often — what each one is for, when to raise which, and how they connect.
Also from Support IT Ventures
Need asset tracking or full ITIL?
SupportCentral is the bigger sibling — Extended ITIL with asset management, employee lifecycle and vendor tracking. Built for IT teams and MSPs who need problem and change management, an asset register and employee lifecycle on top of ticketing.
Explore SupportCentral →Get your team off a shared mailbox.
Set up your helpdesk in minutes — no credit card, no sales call.
Start free