Free
₹0 ₹0 per agent / month
Billed monthly. Billed annually. Excludes 18% GST.
A two-person desk finding its feet
- 2 agents included
- 200 a month tickets
- Unlimited requesters
Pricing
Per agent, per month, in Indian rupees and excluding GST. Everyone who raises a ticket is free on every plan, including Free — so a 400-person company supporting a desk of six pays for six.
Starter
₹399 ₹332 per agent / month
Billed monthly. Billed annually. Excludes 18% GST.
A small IT team replacing a shared mailbox, with live chat
- Unlimited tickets
- Unlimited requesters
Growth
₹749 ₹624 per agent / month
Billed monthly. Billed annually. Excludes 18% GST.
A desk running SLAs, problems, changes and its own reports
- Unlimited tickets
- Unlimited requesters
Business
₹1,299 ₹1,082 per agent / month
Billed monthly. Billed annually. Excludes 18% GST.
Larger desks: unlimited chat agents, 20 mailboxes, a seven-year audit trail
- Unlimited tickets
- Unlimited requesters
All plans include unlimited requesters, the public help centre, email-to-ticket, the knowledge base, full data export and support by email. No setup fee, no card to start, and cancellation is two clicks on your own billing screen.
Why we price per agent and not per employee
Most service desk products charge for every person who can raise a ticket. That sounds fair until you run the arithmetic: a four-hundred-person company with a support team of six pays for four hundred seats to serve six people's work. The bill then grows every time the company hires someone, which has nothing to do with how much support work there is.
We charge for the people who work the queue. Everyone else — every employee who raises a request, tracks it, reads the knowledge base or chats with the assistant — is free, on every plan including the free one. Your bill tracks the size of your desk, which is the thing you actually control.
There is one practical consequence worth knowing: an agent seat is defined by role, not by login frequency. Anyone whose role is something other than requester counts, even if they only pick up tickets occasionally. If somebody genuinely only needs to raise and follow their own requests, give them the requester role and they cost nothing.
What is in each plan
| Feature | Free | Starter | Growth | Business |
|---|---|---|---|---|
| Agents included | 2 (hard cap) | From 3 | From 5 | From 10 |
| Requesters / employees | Unlimited | Unlimited | Unlimited | Unlimited |
| Tickets per month | 200 (soft limit) | Unlimited | Unlimited | Unlimited |
| Email-to-ticket mailboxes | 1 | 2 | 5 | 20 |
| Public help centre | ✓ | ✓ | With your branding | With your branding |
| Knowledge base articles | 25 | Unlimited | Unlimited | Unlimited |
| SLA policies | Defaults + 1 custom | Defaults + 3 custom | Defaults + unlimited | Defaults + unlimited |
| ITIL registers | Incidents | Incidents + requests | All five | All five |
| Custom ticket fields | ✓ | ✓ | ✓ | ✓ |
| Service catalog + approvals | — | 5 items | Unlimited | Unlimited |
| Live chat (agents at once) | — | 2 | 5 | Unlimited |
| AI assistant replies / mo | 50 | 500 | 3,000 | 15,000 |
| AI reply drafting | — | ✓ | ✓ | ✓ |
| Automation rules | Defaults + 3 custom | Defaults + 10 custom | Defaults + 50 custom | Defaults + unlimited |
| Reports | 6 core | All | All | All |
| Custom report builder | — | — | ✓ | ✓ |
| Scheduled reports | — | — | 10 | Unlimited |
| REST API + webhooks | — | Read, 1k/day | Full, 10k/day | Full, 100k/day |
| Custom roles | — | — | ✓ | ✓ |
| Client workspaces (MSPs): one sign-in, one bill | — | ✓ | ✓ | ✓ |
| Single sign-on (Google, Microsoft) | — | ✓ | ✓ | ✓ |
| Two-factor sign-in | ✓ | ✓ | ✓ | ✓ |
| Audit log retention | 30 days | 1 year | 3 years | 7 years |
| Attachment storage | 1 GB | 10 GB | 50 GB | 250 GB |
| Full data export | ✓ | ✓ | ✓ | ✓ |
| Support response | 3 business days | 1 business day | 8 hours | 4 hours |
How billing actually works
GST, properly
Every payment produces a numbered tax invoice with our GSTIN, your GSTIN if you give us one, the SAC code, the place of supply and the CGST/SGST or IGST split — emailed to your billing contact as a PDF and listed in your account. Invoice numbers run in an unbroken sequence per financial year, because a gap is what an auditor asks about.
Changing plan mid-period
Upgrades are charged pro-rata for the days remaining and take effect at once. You see the exact amount before you confirm, and that is the amount taken. Downgrades take effect at your next renewal, and we show you the date and what changes on it.
If a payment fails
We retry and email you, and you keep full access during a grace period. After that the account becomes read-only — you can still sign in, read everything and export everything. Nothing is ever deleted because of a billing problem.
Leaving
Cancel yourself in two clicks, no email required. Your first invoice is refundable in full for seven days. Export everything you have put in, at any time, in any account state, at no charge. See the refund policy.
Pricing questions
What counts as an agent?
Anyone with a role other than requester — the people who pick up, reply to and close tickets. Employees raising requests are free and unlimited on every plan. Deactivate an agent and the seat frees up at your next renewal.
Is the Free plan a trial that expires?
No. Free is permanent: two agents, 200 tickets a month, one mailbox and the help centre. We would rather a small team used it for years and told people about it. New workspaces get 14 days of Business first; a desk of two agents or fewer then carries on as Free, a bigger one chooses a plan.
Is GST included in these prices?
No — prices are exclusive of GST, which is added at 18% and shown separately on the invoice with our GSTIN, the SAC code and the place of supply. Give us your GSTIN and it appears on the invoice so you can claim input credit.
What happens if I go over a limit?
At the limit you get a clear message with the exact number and an upgrade button. Reading, replying, resolving and exporting are never blocked — only creating new records beyond the limit is.
What happens to data if I downgrade?
Nothing is deleted. Features the new plan does not include are switched off, and everything they held comes straight back when you upgrade.
Do you offer a discount for non-profits or schools?
Yes — 50% off for registered non-profits and educational institutions. Write to us from your organisation's domain with your registration details.
Can I pay annually by bank transfer?
Yes, for annual plans. Write to billing and we will raise a proforma invoice; the account is activated when the payment clears.
How do I cancel?
Two clicks on your own billing screen, at any time, with no email and no retention call. Your first invoice is refundable in full for seven days.
Start without talking to anyone
No card, no sales call, and your data is exportable in full from day one.