SLA calculator — what your target really promises
Turn a business-hours target into the wall-clock promise your requester hears — including what happens to a ticket raised on Friday evening.
Free tools and templates
Useful whether or not you ever become a customer. No sign-up, no email wall, and nothing here phones home — the calculators run entirely in your browser.
Service desk cost calculator
What your desk costs per ticket today, and what a believable deflection rate gives back. Assumptions on screen, not hidden in the maths.
IT offboarding checklist (free CSV)
Every step of an IT offboarding with an owner and a deadline, in the order that stops the account nobody disabled.