Billing, GST and invoices
Plans, GST, invoices, and how to leave. All of it is self-service.
Billing details come first
Admin → Billing. We need the legal entity name, a billing email and — for an Indian customer — your state. The state is the place of supply and decides whether GST is charged as CGST plus SGST or as IGST, so it is not optional.
Give us your GSTIN and it is printed on every invoice so you can claim input credit. We validate the checksum, because a wrong GSTIN is worse than none.
What you are charged for
Agent seats — anyone whose role is not "requester" — at a price per agent per month, excluding 18% GST. Everyone who only raises and tracks their own requests is free and unlimited.
Changing plan
- Upgrades are prorated for the days left in your period and take effect immediately. You see the exact amount before you confirm, and that is the amount taken.
- Downgrades take effect at your next renewal. Nothing is charged now, and we show the date.
- Adding seats is prorated the same way as an upgrade.
Invoices
A numbered GST tax invoice is raised for every payment and emailed to your billing contact, with both GSTINs, the place of supply, the SAC code, the tax split and the amount in words. Every invoice is downloadable from the billing screen.
If a payment fails
You keep full access during the grace period while we retry, and we email you at each step. After that the account becomes read-only — sign in, read, search and export still work. Paying restores writing immediately. Nothing is ever deleted because of a billing problem.
Refunds and cancelling
Your first invoice is refundable in full for seven days, self-service, from the billing screen. Cancelling is two clicks and really withdraws the payment mandate. You keep access to the end of the period you paid for.